Best for
Handling feedback or emotions with care.
When to use it
When someone shares a concern or feeling.
Why it helps
It helps you sound steady and empathetic.
Example
A friend says: "I feel overwhelmed at work lately."
Respond: I am sorry you are feeling this way.
Acknowledge: It sounds like a lot is happening.
Understand: Anyone would feel overwhelmed.
Encourage: Do you want to talk about it?
Interactive practice
One step at a time. No scoring, no corrections. Use a question you choose or try one from our list.
Practice question: Someone says they are nervous about a meeting.
Guided response3-5 minutes
Step 1 of 5
Respond
What is your response?